How do I create an account?

To create an account, click Sign Up at the top of the page. Enter your email, and confirm your received Password. You can also sign up using Google or during checkout. Sign in

How do I provide feedback or suggestions?

We value your feedback! You can submit your suggestions through our Feedback Formor email us at info@carauana.com or here

Do you have a loyalty or rewards program?

Yes, we offer a Loyalty Rewards Program. Earn points on every purchase and redeem them for discounts. Sign up for free on our website.

How to choose a free gift ?

please visit our collection and choose your preferred gift then add to cart🛒 the price will be converted automatically to $0

Are discounts available during seasonal sales?

Yes, we offer exclusive discounts during seasonal sales like Black Friday, Cyber Monday, and Holiday Sales. Check our Home Page & subscribe to our newsletter for updates.

Do you offer student or military discounts?

Discounts are available for students and military personnel. The default discount MyFirstOrder can be used with no restrictions, along with Free Shipping

How do I apply a promo code?

During checkout, enter your promo code in the Discount Code field and click Apply. The discount will be automatically calculated and applied to your order.

Where can I find valid promo codes?

Valid promo codes are shared via email, on our website Promotions Page, and on our social media channels. Sign up for our newsletter to receive exclusive offers.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over $50 (or equivalent in your currency). Free shipping eligibility will be displayed during checkout.

What are your shipping options?

We offer the following shipping options:Standard Shipping (4-7 business days)Express Shipping (3-4 business days)International Shipping (delivery times vary by location)You can check estimated delivery times during checkout.🚛Shipping info

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account and visiting the Order History section.

What is your return policy?

We offer a30-day return policy for most items. Items must be unused, in their original packaging, and accompanied by a proof of purchase.refund-policy page

How will I know if my return is approved?

Once we receive and inspect your return, you will receive an email confirming the approval and refund status.

How can I contact customer support?

You can contact us via:Email: info@carauana.comsocial media: available at the bottom in footerLive Chat: Available on our website and Social Media during business hours.

What are your support hours?

Our support team is available:Monday to Friday: 9 AM - 6 PM (GMT)Saturday: 10 AM - 4 PM (GMT)Sunday: Closed

How do I unsubscribe from promotional emails?

You can unsubscribe by clicking the Unsubscribe link at the bottom of any promotional email or by updating your preferences in your account settings.

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